{"id":60,"date":"2026-09-27T18:48:46","date_gmt":"2026-09-27T15:48:46","guid":{"rendered":"https:\/\/ankasmart.com\/hukuki-metinler\/iptal-ve-iade\/"},"modified":"2026-09-27T18:48:46","modified_gmt":"2026-09-27T15:48:46","slug":"iptal-ve-iade","status":"publish","type":"page","link":"https:\/\/ankasmart.com\/en\/hukuki-metinler\/iptal-ve-iade\/","title":{"rendered":"Cancellations and Returns"},"content":{"rendered":"<p><em>Effective date: 26.09.2026<\/em><\/p>\n<h2>1. Cancelling an order<\/h2>\n<p>Before your order ships, you can email <a href=\"mailto:info@ankasmart.com\">info@ankasmart.com<\/a> to cancel it; your payment is refunded by the same method. Orders that have already shipped are handled under the right of withdrawal.<\/p>\n<h2>2. Right of withdrawal<\/h2>\n<p>Consumers may withdraw without giving a reason within <strong>14 days<\/strong> of receiving the product. Send your withdrawal notice to <a href=\"mailto:info@ankasmart.com\">info@ankasmart.com<\/a> or use the order page in your account. You must return the product within 10 days of your notice.<\/p>\n<h2>3. When the right of withdrawal does not apply<\/h2>\n<ul>\n<li>Products prepared to the buyer's specifications or personal needs (e.g. panels configured for a specific facility),<\/li>\n<li>Products that, after delivery, are inseparably mixed with other items,<\/li>\n<li>Software, licences and digital content whose packaging has been opened,<\/li>\n<li>Services started with the buyer's consent and completed within the withdrawal period.<\/li>\n<\/ul>\n<h2>4. How to return<\/h2>\n<ol>\n<li>Email your order number to <a href=\"mailto:info@ankasmart.com\">info@ankasmart.com<\/a> with your request.<\/li>\n<li>We'll send you the return shipping details.<\/li>\n<li>Pack the product securely with its invoice and all accessories.<\/li>\n<\/ol>\n<p><strong>Return address:<\/strong> Harbiye Mah. Kar\u015f\u0131yaka Sk. No:8\/11, \u00c7ankaya \/ Ankara, T\u00fcrkiye. For returns under the right of withdrawal, return shipping is paid by the buyer; keep your shipping receipt.<\/p>\n<h2>5. Refunds<\/h2>\n<p>Refunds are made within 14 days of receiving your withdrawal notice, by the method you paid with (to the same card for card payments, or to the IBAN you provide for bank transfers). The time your bank takes to show the refund may vary.<\/p>\n<h2>6. Defective products<\/h2>\n<p>For defective products, return shipping is paid by the Company. We may ask for photos\/video and the device serial number. Consumers' statutory remedies under Law No. 6502 (refund, price reduction, free repair, or replacement) are reserved.<\/p>","protected":false},"excerpt":{"rendered":"<p>Y\u00fcr\u00fcrl\u00fck tarihi: 26.09.2026 1. Sipari\u015f iptali Sipari\u015finiz kargoya verilmeden \u00f6nce info@ankasmart.com adresine yazarak iptal edebilirsiniz; \u00f6demeniz ayn\u0131 y\u00f6ntemle iade edilir. Kargoya verilmi\u015f sipari\u015fler cayma hakk\u0131 kapsam\u0131nda de\u011ferlendirilir. 2. Cayma hakk\u0131 T\u00fcketiciler, \u00fcr\u00fcn\u00fc teslim ald\u0131klar\u0131 tarihten itibaren 14 g\u00fcn i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeden cayma hakk\u0131na sahiptir. Cayma bildirimini info@ankasmart.com adresine veya hesab\u0131n\u0131zdaki sipari\u015f sayfas\u0131ndan iletebilirsiniz. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":58,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":0,"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/pages\/60\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/pages\/58"}],"wp:attachment":[{"href":"https:\/\/ankasmart.com\/en\/wp-json\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}